Answers to Frequently Asked Questions!
Which size should I buy?
Our site features a size guide link on every product page to help you find the right fit. The guides contain detailed body measurements (including bust, waist, hips, and arm length) used for our identified sizes. Please compare your measurements to the guide for the best fit.
What payment methods can I use?
We accept all major credit/debit cards, including Visa and Mastercard. The available payment methods will be clearly displayed on the website, and you will be asked to select your preferred method at the payment stage during checkout.
What happens once I have placed my order?
Once your order is complete and payment has been received, we will send you a confirmation email advising that your order is being processed.
When will my order ship?
Goods will usually be shipped within 3 working days of your order confirmation. Please note that this is the shipping time; the total delivery time may be longer.
Please allow 2 – 3 business days for your order to be processed. Processing times are not included in the estimated delivery time shown at checkout. During high-volume periods, processing time may be 3 – 5 days.
Please allow 2 – 3 business days for your order to be processed. Processing times are not included in the estimated delivery time shown at checkout. During high-volume periods, processing time may be 3 – 5 days.
How do i return an Item ?
Please refer to our Returns Policy information for full returns instructions .
If you unfortunately receive a faulty item, please send it back to us within 48 Hours with a description of the fault. We will process a full refund, including the original delivery charge, once the faulty item has been checked on receipt and the fault has been validated.
If you unfortunately receive a faulty item, please send it back to us within 48 Hours with a description of the fault. We will process a full refund, including the original delivery charge, once the faulty item has been checked on receipt and the fault has been validated.
How do i take and send my Measurements?
Bust: Taken as a circumference measurement around the fullest part of the bust.
Hips: Taken as a circumference measurement around the widest part of your hips.
Waist: Taken as a circumference measurement around the waist, 2 inches just above the belly button.
Hips: Taken as a circumference measurement around the widest part of your hips.
Waist: Taken as a circumference measurement around the waist, 2 inches just above the belly button.
Is my personal information kept private?
Yes, absolutely. We do not share any information you provide to a third party. For full details on how we protect your data, please read our Privacy Policy.
How can I change my name and address?
You can change your personal details (like name or address) in the Manage Account section of the website by clicking on ‘Edit Details’. Please note that once an order has been placed, you cannot make changes to your name or address once your order has been dispatched.
Can I track my order online?
Yes. Once your order is dispatched, you will receive an email containing your tracking reference number and a link to the delivery company’s parcel tracking website.
How about Dispatch Notification and shipping rates?
Shipping costs are calculated at checkout and will vary depending on your delivery location.
If you have not received a dispatch or delivery notification within the specified processing time or the estimated dispatch date, please notify us by sending an email to [insert company email address here] including your order number.
If you have not received a dispatch or delivery notification within the specified processing time or the estimated dispatch date, please notify us by sending an email to [insert company email address here] including your order number.
How do I return an item??
If you do not receive your order, please contact us at amclothing15@gmail.com/ contact@audreymichael.com